Chatbots and AI-powered virtual assistants are reimagining public engagement in the retail sector. There are also early experiments in the world of social impact. This is a technology that has the potential to boost frontline feedback, improve services, and ameliorate societal ills.
Platforms monitoring data streams and providing digital resources are trying to address the early warning signs of mental health disorders. Models like these may be the key to staying one step ahead, and addressing problems proactively before they turn into more serious crises.
AI-powered virtual health care platforms are tackling problems of access in the healthcare sector. They could prove a worthwhile case study for any sector facing accessibility problems due to distance or the limited availability of trained experts.