We have entered an era in Canada that blends human intelligence and machine intelligence in a range of industries. Impact-focused organizations must now consider how to maximize this blend within their teams to advance their missions.
Chatbots and AI-powered virtual assistants are reimagining public engagement in the retail sector. There are also early experiments in the world of social impact. This is a technology that has the potential to boost frontline feedback, improve services, and ameliorate societal ills.