Series - Editorial Fellowship: Community Transitions and Resilience

“We don’t clock out”: Frontline workers serving queer and trans youth provide crisis support off the side of their desks — and it’s causing burnout

Author Neha Chollangi
Mutual aid is a lifeline for 2SLGBTQ+ youth who have nowhere else to turn in emergencies

Why It Matters

While dealing with a lack of funding for emergency support, those within 2SLGBTQ+ organizations step up to help their community. This effective form of mutual aid and crisis support have long existed but support needs to exist across the sector. Community-serving organizations need to learn how to incorporate mutual aid into their services and bake it into their structure.

var TRINITY_TTS_WP_CONFIG = {"cleanText":"\u201cWe don\u2019t clock out\u201d: Frontline workers serving queer and trans youth provide crisis support off the side of their desks \u2014 and it\u2019s causing burnout. This journalism is made possible by the Future of Good editorial fellowship on community resilience, supported by Co-operators. See our editorial ethics and standards here. \u00a0 Charlie Murphy\u2019s phone doesn\u2019t stop ringing.\u00a0 Every day his phone buzzes with calls, texts, and emails from queer and trans youth looking for help. Some are struggling with food insecurity and need money for groceries; others are trying to find a safe place to live. Sometimes it\u2019s parents wondering how they can support their trans child.\u00a0 As the executive director and only full

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