What Chatbots Could Do For Social Impact
Why It Matters
Chatbots and AI-powered virtual assistants are reimagining public engagement in the retail sector. There are also early experiments in the world of social impact. This is a technology that has the potential to boost frontline feedback, improve services, and ameliorate societal ills.
Artificial intelligence and bots are long past the point of being considered science fiction.
They’re everywhere: that virtual assistant that pops up to answer questions on the website you’re visiting, or the customer service representative that sent an instant message while you were browsing an online store.
The chatbot’s questions and answers were calibrated by machine learning and artificial intelligence.
In the past few years, Canada has positioned itself as the world’s next artificial intelligence powerhouse with tech heavyweights such as Google, Facebook, and Microsoft—as well as home-grown entities like Element AI, Vector, and Amii—opening AI labs across the country.
Canada now has one of the most significant concentrations of AI talent anywhere.
So, what is the
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