Lack of smartphone functionality for digital immigration services puts refugee claimants at risk: advocates
In Budget 2021, the federal government committed more than $827 million to fund Immigration, Refugees and Citizenship Canada’s digital platforms over five years. However, settlement organizations say they see issues with basic functionality and platform accessibility, especially when working with vulnerable populations.
Why It Matters
For some subgroups of newcomers, such as refugee claimants and asylum seekers, their primary device is likely to be a smartphone. However, many critical services still are not developed on mobile-friendly interfaces.
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