How to break service silos with data: An Edmonton experiment
Why It Matters
Data sharing between non-profits is crucial for interoperability. However, often there are large entities involved in these collaborations โ such as government, healthcare providers, or police services โ who have much more mature data systems and different agendas.ย
When individuals enter into a cycle of vulnerabilityโbe that a health issue, unemployment, poverty, or homelessnessโtheyโre likely to find that these challenges overlap with one anotherโand so too do the multiple social service providers they engage to get help.
Sharing data can help individuals in vulnerable and precarious situations access services more efficiently without repeatedly going through an intake process, said Reg Joseph, CEO of Health Cities, a non-profit that advocates for technology in the Canadian healthcare sector.ย
In 2023, Health Cities announced a project called the Edmonton Community Data Warehouse, a means of helping social-serving agencies share data about the people they serve in Edmonton. While it is still in the ear
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