Kids Help Phone to develop GenAI crisis response training tool

Kids Help Phone (KHP) will be partnering with Toronto Metropolitan University to develop an AI-based crisis response training tool

The generative AI model will be built on 750,000 anonymized transcripts of conversations that KHP has had with youth, allowing trainee volunteers to participate in simulated conversations. 

The project will be funded by Wellcome, a global, UK-headquartered charitable foundation focused on health.

KHP has already announced several AI-based interventions, including a partnership with the Vector Institute to use AI in service delivery to young people, and acceleratorKHP, an initiative to bring technology and data expertise into the youth mental health space. 

Research shows that there has been a decline in positive mental health for those between the ages of 12 and 25. 

KHP has received more requests from young people who were referred to the organization by ChatGPT.

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Author

Sharlene has been reporting on responsible business, environmental sustainability and technology in the UK and Canada since 2018. She has worked with various organizations during this time, including the Stanford Social Innovation Review, the Pentland Centre for Sustainability in Business at Lancaster University, AIGA Eye on Design, Social Enterprise UK and Nature is a Human Right. Sharlene moved to Toronto in early 2023 to join the Future of Good team, where she has been reporting at the intersections of technology, data and social purpose work. Her reporting has spanned several subject areas, including AI policy, cybersecurity, ethical data collection, and technology partnerships between the private, public and third sectors.

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