Tech is helping social service organizations gather better community feedback — here’s why that matters
Why It Matters
Organizations that fail to respond to feedback from the communities they serve will fail to adapt. In the midst of COVID-19, many organizations are using technology to reach their communities and gather feedback, in order to respond and keep pace with the support they need.
This story is in partnership with IBM Canada.
Gathering and responding to feedback is a mainstay goal for truly community-centric organizations. But for many, the gap between that goal and action remains.
A Stanford Social Innovation Review survey of 1,986 non-profit, foundation, and other charitable sector leaders found that “88 percent of the leaders prioritize gathering client feedback,” but only “13 percent of social sector leaders believe they have been able to turn their feedback [into] a reality.”
How can the social impact sector consistently gather and take action on community feedback? The answer may have, for better or for worse, come amidst the COVID-19 pandemic.
Join a community of 2000+ impact-oriented professionals like you. Get full access to this story and all Future of Good content, including tickets to our digital events and networking, with a membership.
Already have an account? Sign in.
