How to Shut Down Organizations

Cassie Robinson, Head of Digital Grant Making at the UK’s Big Lottery Fund, on the need to decommission in an intelligent and responsible way

Why It Matters

All innovations have a shelf life, but all too often we get attached to sustaining innovations that were successful in the past. Closing innovations, programs, or services in a thoughtful and compassionate way can boost organizational resilience, relevance, and empower teams.

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