How a leading mental healthcare organization transitioned to digital

Designing an innovative response to COVID-19

Why It Matters

Health Canada estimates that 11 million Canadians are experiencing high levels of stress, and close to 2 million are experiencing traumatic stress in the wake of COVID-19. The mental healthcare sector is working on overdrive to keep up, by reaching clients digitally — and overcoming some major challenges to do so. All frontline organizations can learn from this organization’s successful pivot to digital service delivery.

It has long been known that the mental health system has some catching up to do to meet the needs of those who use it. Now at high noon of COVID-19, we as a healthcare system are marveling at how in a few short weeks, we’ve managed to accomplish what we’ve been talking about for decades: At the Institute for Advancements in Mental Health (IAM) — a unique, community-based space designated for innovation in mental health, as well as a mental healthcare service provider — we did what so many other organizations have done: gone digital. This was a necessary step to ensure we were available to those in need, and for so many, this has made a profound difference. Digital and virtual care has improved access, reach and our ability to meet people where they are.  

We also went virtual to res


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