This story is in partnership with IBM Canada.
Gathering and responding to feedback is a mainstay goal for truly community-centric organizations. But for many, the gap between that goal and action remains.
A Stanford Social Innovation Review survey of 1,986 non-profit, foundation, and other charitable sector leaders found that “88 percent of the leaders prioritize gathering client feedback,” but only “13 percent of social sector leaders believe they have been able to turn their feedback [into] a reality.”
How can the social impact sector consistently gather and take action on community feedback? The answer may have, for better or for worse, come amidst the COVID-19 pandemic.
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