Tech is helping social service organizations gather better community feedback — here’s why that matters

The transition to digital social service delivery provides a key opportunity for organizations to make their work better, more informed, and more relevant

Why It Matters

Organizations that fail to respond to feedback from the communities they serve will fail to adapt. In the midst of COVID-19, many organizations are using technology to reach their communities and gather feedback, in order to respond and keep pace with the support they need.

This story is in partnership with IBM Canada.

Gathering and responding to feedback is a mainstay goal for truly community-centric organizations. But for many, the gap between that goal and action remains. 

A Stanford Social Innovation Review survey of 1,986 non-profit, foundation, and other charitable sector leaders found that “88 percent of the leaders prioritize gathering client feedback,” but only “13 percent of social sector leaders believe they have been able to turn their feedback [into] a reality.”

How can the social impact sector consistently gather and take action on community feedback? The answer may have, for better or for worse, come amidst the COVID-19 pandemic. 

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