Tech is helping social service organizations gather better community feedback — here’s why that matters
Organizations that fail to respond to feedback from the communities they serve will fail to adapt. In the midst of COVID-19, many organizations are using technology to reach their communities and gather feedback, in order to respond and keep pace with the support they need.
The digital-first reality is here to stay post-pandemic. Social impact organizations are still struggling in the transition to an online world. A recent survey by CanadaHelps found that one in three charities believe they’ll soon find it harder to continue their work if they don’t improve their digital capabilities. A majority rated their digital skill level as either “fair” or “poor.”